Write a welcome email for a new client

Create a welcome and onboarding email that tells a new client exactly what happens next, what you need from them and how to reach you.

The prompt

Write a welcome email for a new client of [BUSINESS NAME], a [TYPE OF BUSINESS].

What they bought: [SERVICE / PACKAGE]
What happens next, in order, with timing: [STEPS]
What I need from them and by when: [e.g. documents, access, a signed form, a deposit]
How and when to reach us: [contact method, hours, expected response time]
Who they will work with: [NAMES AND ROLES]

The email should:
- Thank them in one sentence, without gushing.
- Lay out the next steps as a short numbered list with dates.
- Make the "what I need from you" part impossible to miss.
- Set expectations on response times and how changes or questions are handled.
- End with one clear first action.
Keep it under 250 words. Also give a subject line and a one-paragraph text message version.

Replace every [BRACKETED] part with your own details before sending.

How to use it

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