Reply publicly to a negative online review

Write a short, professional public response to a negative review that reassures future customers and takes the details offline.

The prompt

Help me respond publicly to a negative review of [BUSINESS NAME] on [PLATFORM].

The review:
[PASTE REVIEW]

What happened, from our records: [FACTS]
Is the reviewer a customer we can identify? [yes/no]
What we are willing to do: [e.g. call them, redo the service, refund]

Write a public reply that:
- Thanks them and acknowledges their experience without arguing.
- Corrects a factual error only if it matters to future customers, briefly and politely.
- Does not share private customer details or the specifics of their order.
- Invites them to contact [NAME] directly at [CONTACT METHOD] to resolve it.
- Is under 90 words and written for the people reading reviews later.
Then write a short private message to the customer if we can reach them.

Replace every [BRACKETED] part with your own details before sending.

How to use it

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